User Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal and technical information when you access Instasino services. The following pages describe the categories of data we process, the lawful purposes for processing, and the security measures applied to safeguard your information. Our goal is to be transparent about data handling so you can make informed choices when using our website, mobile apps, and related features. If you have questions about any section, our support team can provide clarification and assistance regarding your privacy and data protection rights.
Types of data we collect
Personal data
Personal information may include name, email address, date of birth, government-issued identification, postal address, phone number, and account credentials. Collected details are used to verify identity, comply with legal requirements, and manage your account. We only request what is necessary for these purposes and retain it in accordance with legal and operational needs.
Technical data
Technical data covers device identifiers, IP address, browser type, operating system, and log information. This data helps us ensure service functionality, detect fraud, and troubleshoot technical issues. Session and connection details are regularly reviewed to maintain secure and performant services.
Transactional data
Transactional records include deposits, withdrawals, bet history, game activity, payment method details, and currency selections. Transactional data supports account management, payment processing, responsible gaming checks, and regulatory reporting. Aggregated transaction data may be analyzed to improve system integrity.
How information is used
Collected information supports account creation, identity verification, payment processing, customer service, and compliance with anti-money laundering and responsible gaming obligations. Personalization, fraud prevention, and security monitoring are additional legitimate purposes. When required by law, data may be processed to respond to lawful requests from authorities or to enforce our terms of service.
Data protection and security practices
Industry-standard technical and organizational controls are applied to protect information. Encryption in transit and at rest, access controls, regular security assessments, and incident response procedures reduce risk of unauthorized access. Employee access is limited to necessary personnel and subject to confidentiality requirements. Periodic reviews ensure controls remain appropriate for evolving threats.
Cookies and tracking technologies
Cookies, web beacons, and similar technologies are used to enable core site functionality, remember preferences, analyze usage patterns, and deliver security features. Third-party analytics and advertising services may set cookies under their own policies. Cookie settings can be managed through browser controls and site preferences, and a clear cookie notice explains choices at first access.
User rights regarding their data
Access and correction
Access to personal information is available upon request. When inaccuracies are identified, requests to correct or update data will be processed promptly, subject to verification to prevent fraud. Authentication steps protect both the user and our platform.
Deletion and portability
Requests for deletion or data portability are handled in line with applicable legal obligations. Complete deletion may be limited where retention is required for legal compliance, dispute resolution, or fraud prevention. Exportable copies of personal data can be provided in common, machine-readable formats where feasible.
Data sharing and third parties
We share information with service providers who perform payment processing, identity verification, analytics, and customer support on our behalf. Sharing is restricted to what is necessary for those services and governed by contracts that require appropriate safeguards. Disclosures to regulators, law enforcement, or courts occur when legally compelled.
Updates to this privacy policy
Policy updates may be published to reflect changes in practices, technology, or legal requirements. Material changes are communicated by notice on the site or via direct communication when appropriate. Continued use of our services after an update constitutes acceptance of the revised policy, and users are encouraged to review this page regularly.