User Privacy Policy
At Instasino we take your privacy seriously. This page explains what information we collect when you use our online casino and sportsbook services, how we use and protect that information, and the choices you have. We aim to keep explanations clear and practical so you can manage your account and personal data with confidence.
Types of Data We Collect
We collect several categories of information to operate accounts, process payments, and deliver gameplay and betting services.
Personal data
This includes details you provide when registering or verifying your account - name, date of birth, email address, phone number, and government-issued ID where required for verification. We also collect payment method details necessary to process deposits and withdrawals.
Technical data
We gather device and connection information such as IP address, browser type, operating system, and device identifiers. We also record usage data - pages visited, games played, bet history, session times, and error logs - to maintain service performance and detect abuse.
Transactional data
Transaction records include deposit and withdrawal amounts, timestamps, payment method, and currency. We may also collect information related to support requests, dispute resolution, and any documents you upload for verification or compliance checks.
How We Use Your Information
We use collected data to create and manage accounts, process transactions, provide customer support, and run responsible gambling checks. Data also helps improve our platform, secure accounts, prevent fraud and money laundering, and send service-related communications such as account notices or updates.
Data Protection Practices
We implement technical and organizational measures to protect personal data from unauthorized access, alteration, or loss. Access to personal data is limited to authorized staff and third-party providers who need the data to perform services on our behalf. Where encryption or other security measures are applied, we follow recognised practices appropriate to the data type and system configuration.
Cookies and Tracking Technologies
We use cookies and similar technologies to provide core site functionality, remember preferences, analyse usage, and personalise content. Some cookies are essential for gameplay and account sessions; others support analytics and marketing. You can manage cookie settings in your browser, though disabling certain cookies may affect how the site functions.
User Rights
You can request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. You may also opt out of marketing communications. Certain requests may be subject to verification to protect your account and to comply with legal or safety obligations.
Access, Correction and Deletion
To view or update your account information, use your account settings or contact support. For deletion requests or data access requests, contact [email protected]. We will respond and work with you to process requests in a practical and secure manner, taking into account legal and operational requirements.
Information Sharing and Third Parties
We may share data with payment processors, identity verification providers, fraud prevention services, and other vendors who perform services on our behalf. Where data is shared, we require partners to maintain appropriate confidentiality and security. We do not sell personal data.
Privacy Policy Updates
We may update this privacy policy to reflect changes in our services or legal requirements. Material changes will be posted on this page and, where appropriate, notified in your account. Continued use of our services after updates means you accept the revised policy.