Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Instasino. They set out the relationship between us and our players, explain account responsibilities, outline how promotions and payments work, and describe how we handle disputes and changes to the rules. By registering and using the platform you agree to follow these terms and any supplementary rules we publish on site.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs on your account. Only one account per person is permitted. You must provide accurate personal information and keep it up to date. If we suspect unauthorized access, fraud, bonus abuse, or account sharing we may restrict, suspend, or close the account and request documents to verify identity, address, and payment ownership before allowing further activity or processing withdrawals.

Eligibility requirements

To open an account you must meet our eligibility rules. You must be of legal age to gamble in your jurisdiction and able to enter a binding agreement. Some jurisdictions and individuals are restricted from registering; eligibility is checked during registration and at any time we consider necessary. We may refuse or limit accounts where local law or risk assessments require it.

Acceptable platform use

Use the platform lawfully and honestly. You must not attempt to manipulate games, exploit bonuses, use bots or scripts, or interfere with platform operations. Commercial activities such as reselling access or using accounts for third-party services are prohibited. We reserve the right to investigate suspicious behaviour and to take action including withholding wins, confiscating balances, or closing accounts where misuse is confirmed.

General bonus and promotion rules

All promotions are subject to specific terms shown at the time of the offer. Unless otherwise stated, bonus funds may carry wagering requirements and time limits. For example, welcome bonuses carry a 40x wagering requirement on the bonus amount and typically must be completed within 20 days. Free spin winnings may be capped per batch and are usually subject to wagering. We may exclude certain games from bonus play and set maximum bet limits while wagering is active. Abuse of promotions may lead to bonus removal and restrictions on account activity.

Deposits and withdrawals

We accept a range of payment methods including fiat and cryptocurrencies. Minimum deposit levels may vary by method; crypto deposits can have different minimums. Withdrawals require account verification and are processed according to the chosen method. Typical processing ranges are: crypto - pending 24-72 hours then faster transfer; e-wallets and cards - 24 hours to a few days; bank transfers - several business days. Minimum withdrawal thresholds and limits apply - for example, daily, weekly, and monthly caps may be enforced. A turnover requirement may apply before withdrawals; if conditions are not met a fee may be charged. Any fees or limits in force will be shown at cashier and in your account.

Dispute resolution

If you have a query or dispute please contact our support team at [email protected] with your account details and a description of the issue. We will investigate and respond as soon as reasonably possible. Where needed we may request documentation to verify identity or transaction history. If we cannot reach an immediate resolution we will explain the next steps and keep you informed during the review.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not accept the updated terms you should stop using the service and close your account following the account closure procedure.